Outreach Case Manager - Full - Time

PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 14 to 17 build productive, independent and sustainable lives.

The incumbent is responsible for providing goal-oriented support and individualized direct care and supervision of program youth. This position is focused on achieving individualized goals for the persons served by assessment, planning, advocacy, and coordination in a manner which reflects the mission, philosophy and policies of Covenant House Missouri.

SUMMARY OF DUTIES

(Responsibilities to include but not limited to the following)

Establish and maintain a good working relationship with law enforcement and the office of violence prevention

Responsible for conducting a comprehensive assessment for all youth referred.

• Identify the youths need and connect the youth and their families to relevant services providers.
• Record programmatic activities using efforts to outcomes (ETO) software system.
• Make referrals and follow up with clients maintaining ongoing engagement.
• Track and report outcome data on youth and families at 3, 6, 9, and 12 month post-initial assessment.
• Provide a programmatic monthly report to funded source.
• Accept referrals from police officers BHR, OVP and all other social service providers as appropriate.
• Recognize the importance of community integration in reducing youth homelessness and engagement with law enforcement.
• Initiates crisis intervention counseling to youth and to families as needed.
• Support a trauma Informed culture through treatment planning and daily interactions, advocating with and on behalf of individuals, according to their needs and wishes.
• Youth in the community aftercare-based Programs
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.
• Responsible for establishing and maintaining good relationships with appropriate boundaries with youth.
• Assess and meet youth's immediate basic needs such as food, clothing, medical attention etc...
• Manage the day-to-day workflow while providing direct care, supervision, and programming for youth, in accordance to CHMO policies and procedure.
• Transport and accompany youth home, to appointments and partnering agencies in company vehicles.
• Ensure that the facility is secure and well-maintained at all times.
• Report all maintenance concerns to the onsite manager in a timely fashion.
• Maintain an environment in which the needs of the youth are addressed in a manner that is comfortable, motivating, and consist with CHMO service philosophes.
• Conduct Life skills training and safety related drills to the youth.
• Provide agency presentations in the community to schools, service providers, and other community based groups and organizations.
• Represent the agency at community based fairs and events.
• Lead, plan and / or participate in group activities and meetings for youth as assigned.
• Record and maintain records, required paperwork, and documentation according to agency policy and procedures.
• Assist the onsite manager in planning appropriate community-based and leisure activities for youth.
• Participate in all required trainings and staff meetings, completing at least 40 hours of training annually.
• Support CHMO service Philosophies-Housing First, Harm reduction, Trauma Informed Care, Strength Based approach, and positive Youth Development- including acting in accordance with all organizational and legal protocol, policies, and procedures.
• Participate in the organization Quality Improvement Program through incident reporting and identifying opportunities for improvement.
• Ensure confidentiality of youth personal information.
• Perform other duties as assigned.

SUPERVISORY DUTIES

No direct reports

WORKING RELATIONSHIPS

Regular internal contact with all CHMO staff, outside contact with vendors and suppliers, and regular contact with outside agencies.

KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

Knowledge / Skills

WORK ENVIRONMENT / PHYSICAL DEMAND