Virtual eCommerce Support Operator

A company is looking for a Virtual eCommerce Phone Support Operator.

Key Responsibilities

Provide customer service through phone calls, emails, and chats, addressing inquiries and concerns

Process orders, track shipments, and resolve billing and delivery issues

Maintain accurate customer information and document interactions in a case management system

Required Qualifications

Must live within the Eastern Time Zone

Typing speed of at least 45 words per minute

Availability to work any shift, including weekends and holidays

Ability to complete training courses by the company-set due date

Regular, dependable attendance and punctuality are required