IT Solution Architect

The IT Solution Architect CRM is a key contributor to the execution of the IT Commercial strategy and CRM roadmap. This role is responsible for designing, delivering, and supporting scalable CRM solutions across global commercial functions, with a focus on . The Solution Architect collaborates with commercial teams and CRM development teams to ensure solutions meet business needs, are sustainable, and support long-term growth and innovation. The role requires strong technical and strategic leadership, excellent communication skills, and experience operating within large, global enterprises.

Key Responsibilities

• Collaborate with commercial stakeholders to gather and prioritize CRM requirements and maintain a development backlog
• Design CRM solutions across multiple functional areas including Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Marketing Automation, and Service Clou
• Lead solution architecture efforts for CRM initiatives in collaboration with technical architects, ensuring alignment with SDLC and enterprise architecture standards
• Assess and recommend CRM technologies and innovations that align with business growth strategies
• Drive the adoption of CRM solutions and champion best practices across teams
• Manage platform-based application development and SaaS deployment lifecycles
• Lead and guide Agile delivery teams to fulfill business requirements and objectives
• Provide governance across cross-functional and cross-regional implementations
• Ensure traceability and quality across requirement baselines and change control processes
• Conduct data modeling and design in support of robust CRM data architecture
• Define service acceptance criteria and validate project outputs for quality and compliance
• Promote the use and understanding of architectural and design standards within the organization
• Offer expert guidance and maintain a network of CRM specialists and partners

Required Qualifications

Preferred Qualifications

Certifications (if any)

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