SERVICE MANAGER

Job Description

Job Description

Summary :

Manages the Service and Parts departments, and guarantees efficient and profitable operations. Toyota experience preferred.

Responsibilities :

Forecasts goals and objectives for the departments and strives to meet them.

Hires, trains, motivates, and monitors the performance of the Service and Parts employees.

Maintains Reporting Systems accurate to be reviewed by General Management and the Factory.

Attends Managers Meetings.

Holds Part Department Meetings, Service Lane Meetings, and Shop Meetings.

Monitors the overall performance of the Service and Parts Departments.

Guarantees quality of Multipoint Inspections completed by Technicians.

Confirms quality of “Related, Immediate, Maintenance Docs”, to be reviewed by customers within the first 25% of the time they are scheduled to beat the Dealership.

Ratifies that Writers execute a Walkaround for every Customer.

Ensures that Writers present Online Service Menu. (Smart VMA)

Strives for harmony and team work within the Departments and interaction with other Departments.

Understands, keeps abreast of, and complies with Federal, State, and Local Regulations which affect Service Operations. For example, hazardous waste disposal, OSHA Right-to-know, etc.

Recognizes and ensures compliance with manufacturer Warranty and Policy procedures.

Establishes and maintains good working relationships with customers to encourage repeat and referral business.

Fosters professional employee development and coordinates with employees to determine need for advanced training.

Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Makes Customer satisfaction a Department’s priority. Confirms that Service and Parts personnel are courteous and respectful when interacting with Customers.

Handles Customers complaints immediately and according to Dealership’s guidelines.

Manages Warranty Claim Submission Vendor. Reviews Warranty Policy adjustments. Comprehends and applies Warranty guidelines. Certifies correct processing of claims, and professionally communicates warranty information and clarification to Customers.

Develops Dealership service and parts pricing plans and recommends to Dealer or General Manager.

Works with employees to improve the overall profitability of the Dealership.

Keeps abreast of new equipment and tools available and recommends purchases.

Establishes and maintains good working relationships with Vocational and Technical Schools to enhance personnel recruitment activities.

Serves as a liaison with Factory Representatives.

Preserves a safe work environment.

Maintains a professional appearance.