Vice President, Global Customer Experience Services & Support Mainframe Software Division

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Job Description :

Vice President Services & Support Software Division

About the Role

Were looking for a dynamic Vice President of Services and Support to lead our global customer success professional services and technical support functions within the software this role youll shape the vision for how we deliver world-class experiences to customers ensuring they gain maximum value from our solutions while scaling a high-performing services organization.

This is a chance to influence strategy build a global team and make a direct impact on customer satisfaction retention and company growth.

What Youll Do

Lead with vision : Define and execute the services and support strategy for our software division.

Inspire teams : Manage a global organization spanning customer support professional services and customer success.

Drive outcomes : Ensure customers achieve measurable value through proactive services and responsive support.

Innovate : Expand digital and self-service support models while maintaining personal high-touch service for strategic accounts.

Partner : Work cross-functionally with sales product and engineering to align services with customer and business needs.

Grow the business : Manage P&L for services and support scaling operations globally while ensuring operational excellence.

What Were Looking For

Proven experience leading services customer success or support organizations in a SaaS or enterprise software environment.

A track record of building and scaling global teams while maintaining service excellence.

Strong executive presence with the ability to engage directly with C-level customers and partners.

Data-driven leadership using KPIs and customer metrics to improve outcomes.

A collaborative customer-first mindset combined with strong business acumen.

Why Join Us

Impact at scale : Shape the customer experience for thousands of users worldwide.

Leadership visibility : Be a key member of the software divisions executive team.

Growth opportunity : Lead a fast-growing global services organization in a pivotal role.

Culture : Join a company that values innovation collaboration and customer obsession.

Location & Travel

Based in City / Remote Options.

Some travel required (up to 30%) to customer sites team locations and industry events.

Additional Job Description :

Compensation and Benefits

The annual base salary range for this position is $250000 - $300000.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package : Medical dental and vision plans 401(K) participation including company matching Employee Stock Purchase Program (ESPP) Employee Assistance Program (EAP) company paid holidays paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race color creed religion sex sexual orientation national origin citizenship disability status medical condition pregnancy protected veteran status or any other characteristic protected by federal state or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA please be sure to fill out a home address as this will be used for future correspondence.

Required Experience :

Exec

Key Skills

Change Management,Financial Services,Growing Experience,Managed Care,Management Experience,Analysis Skills,Senior Leadership,Performance Management,Process Management,Leadership Experience,negotiation,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 250000 - 300000