Chief Operating Officer
- Full-time
Job Description
Job Description
About the Role
We are seeking a seasoned and visionary Chief Operating Officer (COO) to join our executive leadership team and help drive the next stage of growth for our IT Managed Services business. The COO will be responsible for scaling operations, enabling sales growth, and ensuring world-class client delivery.
This role is critical in balancing day-to-day operational excellence with long-term strategic initiatives. You’ll oversee service delivery, client success, compliance, and internal operations, while also playing a front-facing role with clients, partners, and the Board. In addition, you’ll be instrumental in positioning the company for sustainable growth and preparing for a public offering.
The ideal candidate is a proven leader with 15+ years of experience in IT services or managed services, who brings a blend of operational rigor, business development acumen, and executive presence.
Key Responsibilities
Operational Leadership
- Oversee all aspects of managed services delivery, ensuring scalability, efficiency, and consistent client outcomes.
- Build and refine operational frameworks that support predictable growth, service-level adherence, and profitability.
- Implement KPIs and metrics to track delivery performance, client satisfaction, and organizational health.
- Drive continuous improvement initiatives to optimize resource utilization, cost efficiency, and service quality.
- Lead compliance, governance, and risk management processes across global operations.
Growth & Sales Enablement
Board & Executive Partnership
Leadership & Culture
Required Qualifications
Preferred Qualifications
Who We are...
SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.
SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.
Powered by JazzHR
Uj4RZJAG7J
Create a job alert for this search
Chief Operating Officer • Kirkland, WA, US
Chief Operating Officer
Chief Operations Officer
Chief Marketing Officer
Chief of Staff
Chief Technology Officer
Chief Operating Officer
Waste Organizer - Winter 25 / 26
Chief Product Officer
Chief Operating Officer
State Licensed Chief Information Officer
Chief Information Security Officer
FINRA Licensed Principal Operations Officer
Chief Commercial Officer
Chief Information Officer
Chief Operating Officer
Regional Chief Technology Officer
Chief Executive Officer