ServiceNow Platform Architect – RELOCATION TO CINCINNATI

About the role :

If you think you are the right match for the following opportunity, apply after reading the complete description.

As a ServiceNow Platform Architect for TQL, you will drive the design, governance, and evolution of our enterprise ServiceNow environment. You’ll collaborate with IT and business leaders, mentor technical teams and ensure our platform is scalable, secure and aligned with business goals.

POSITION IS LOCATED IN CINCINNATI – PAID RELOCATION PROVIDED

What’s in it for you :

Competitive base salary of $150,000-$181,280 + comprehensive bonus and long-term incentive program

Advancement opportunities with aggressive and structure career paths

Access to the latest emerging technologies

Reimbursement for continuous education and technical training

TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month

We win wherever we go – Voted a 2019-2025 Computerworld Best Places to Work in IT

What you’ll be doing :

Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)

Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment

Develop workflow automation and partner with business stakeholders to deliver productivity solutions

Establish and enforce platform standards, naming conventions, and development guardrails

Mentor developers, administrators, and analysts

Translate business requirements into platform-wide solutions

Serve as escalation point for complex technical issues and integrations

Oversee platform governance, code reviews, upgrade planning, and documentation

Drive CMDB and Service Mapping strategy for improved automation and impact analysis

Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third-party systems)

Lead proof-of-concept initiatives for new ServiceNow capabilities

Maintain architecture documentation and reusable technical patterns

Support release management, testing, and performance tuning

Engage with ServiceNow support and community to resolve issues and stay ahead of product changes

What you need :

Ability to be based at our headquarters in Cincinnati, Ohio. Relocation package provided.

Bachelor’s degree in Computer Science, Information Systems or related field, or 7+ years of ServiceNow experience

ServiceNow CSA required; CIS, CIS-CSM (ITSM, CMDB, Discovery) strongly preferred

7+ years of ServiceNow platform experience, including 3+ years in a lead or architect role

Proven experience designing scalable ServiceNow solutions across business functions

Advanced knowledge of ServiceNow architecture, best practices and system design

Proficiency in Flow Designer, Integration Hub, APIs, and enterprise integrations

Excellent communication, leadership and stakeholder engagement skills

Strong documentation and system governance abilities

Where you'll be : 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. xklufbp Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.