IT Operations Specialist

Salary : $52,100.00 - $88,600.00 Annually

Location : Richland County, SC

Job Type : FTE - Full-Time

Job Number : 60009163

Agency : State Treasurer's Office

Opening Date : 10 / 09 / 2025

Closing Date : 12 / 9 / 2025 11 : 59 PM Eastern

Class Code : : AM65

Position Number : : 60009163

Normal Work Schedule : : Monday - Friday (8 : 30 - 5 : 00)

Pay Grade : TEC04

Opening Date : 10 / 09 / 2025

EEO Statement : Equal Opportunity Employer

Agency Specific Application Procedures : : All applicants must complete the online state application to include all current and previous work history and education. A resume will not be accepted in lieu of a completed application, nor will it be used to determine if an applicant has met the qualifications for the position.

Veteran Preference Statement : South Carolina is making our Veterans a priority for employment in state agencies and institutions.

Job Responsibilities

Entry-Level IT Support Specialist will provide front-line technical and customer service support for staff. This role requires a strong focus on professionalism, communication, and relationship management in a formal financial environment. Candidates must possess technical knowledge while delivering exceptional customer service, build trust with end users, and ensure efficient resolution of issues that impact daily operations.

Key Responsibilities :

• Serve as the first point of contact for end users seeking IT assistance via phone, email, or in person.
• Provide excellent customer service by actively listening and always maintaining a high level of professionalism.
• Troubleshoot and resolve routine technical issues related to desktops, laptops, printers, and basic software applications.
• Escalate complex technical problems to higher-level IT staff or third-party IT vendor as needed while ensuring users are kept informed and continuing to track resolution.
• Assist with account setup, password resets, and access requests in alignment with agency policies and security standards.
• Document support requests, resolutions, and user feedback in the agency's ticketing system.
• Develop and maintain positive working relationships with agency staff, fostering trust and reliability.
• Educate users on basic IT best practices, system usage, and agency technology guidelines.
• Support special IT initiatives or projects under supervision, including equipment rollouts or software updates.
• Uphold the highest standards of confidentiality, security, and compliance, especially when handling sensitive financial and accounting data.

Minimum and Additional Requirements

Minimum Requirements :

Key Competencies :

Additional Requirements :

Knowledge of information technology concepts and principles; experience in information technology project management; experience in designing and implementing information technology solutions; knowledge of information security program development and maintenance, including information security concepts, principles, policies, and procedures; knowledge of applicable regulatory policies, standards, procedures, and controls (e.g., SCDIS-200, NIST, COBIT, FedRAMP); excellent documentation skills; and ability to explain information security concepts to audiences outside the field.

Must be comfortable in a fast paced and dynamic environment. Adaptability and flexibility regarding change and changing requirements are critical skills. Must be able to perform at high level in a team-oriented approach.

Must be able to safely lift and carry equipment, supplies, boxes, etc. weighing up to 45 lbs. Must be able to sit, stand, and walk for intermittent periods. Must be able to reach, bend, and twist at the waist to perform filing, desk work, and operate office equipment.

Preferred Qualifications

Benefits for State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note : The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work / salary history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. I acknowledge, per the statement above, that failure to complete all parts of the official application, including supplemental questions, will result in my disqualification from consideration for employment.

02

Tell us what you know about the SC Office of the State Treasurer and its operations.

03

Do you meet the minimum requirements for this position : A bachelor's degree in information technology, computer science, or a related technical field; and at least four (4) years of full-time experience in information technology administration or information security administration. Relevant experience may be substituted for a bachelor's degree on a year-for-year basis.

04

If you answered "Yes" to question # 3, please briefly list (Typed answer required) :

05

If you answered "No" to question # 3 but feel you meet the minimum requirements through equivalency, (i.e. 1 year education = 1 year related experience), please briefly list below (Typed answer required) :

06

List the technologies, software and equipment you are proficient in :

07

Describe the extent of your experience in IT Security.

08

What is your current salary?

09

What is your preferred salary?

Required Question