Floral Manager

Overview

The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He / She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department. He / She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for hiring, training and performance management of team members
• Responsible for communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Develop team members and future leaders utilizing available materials and systems
• Support and execute division concepts and programs
• Accountable for executing and meeting financial goals
• Responsible for identifying areas of opportunity throughout the store and within the department
• Ensure quality and consistent product availability and solutions to our guests
• Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Oversee that department systems and processes are utilized consistently and correctly
• Direct meetings with the department leadership team to effectively plan production and promotion goals
• Verify team member schedules against business needs
• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
• Verify all books and manuals are kept updated
• Oversee inventory process and reporting
• Approve all purchase orders and maintain adequate levels
• Order and adjust standing orders for flowers, plants, and related merchandise and supplies
• Assist and lead designers and sales clerks in completing their tasks
• Demonstrate good conflict management skills
• Perform other duties assigned by upper management

Key Requirements

Seniority level

Employment type

Job function

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