Senior People Operations Specialist

Senior People Ops Specialist

As a Senior People Ops Specialist, you'll be the backbone of PDQ's People Operations team, ensuring that systems, data, and processes run smoothly and accurately every day. This role combines execution, systems ownership, and cross-functional coordination, with an emphasis on flexibility, responsiveness, and high-quality employee support.

What you'll be doing :

• Maintain HR systems (HRIS, benefits, workflows, and integrations) with strong data accuracy, configuration hygiene, and process consistency.
• Serve as a primary point of contact for employee questions related to benefits, leaves, systems, and general People Operations inquiries, providing timely, clear, and empathetic support.
• Administer benefits programs, including renewals, compliance tasks, vendor coordination, and delivering a best in class employee experience.
• Support payroll operations by ensuring data integrity, reviewing changes, approving accurate time cards, accounting for leaves of absence, process benefits, coordinating with payroll partners, and proactively resolving discrepancies.
• Manage leave of absence processes, including documentation, tracking, communication, and timely coordination with internal and external partners.
• Support compliance activities across U.S. and international jurisdictions by managing data, documentation, and coordination with internal and external partners.
• Draft, update, and maintain People policies with clarity, precision, and proper stakeholder alignment.
• Ensure data quality across systems and reports; partner with FP&A and People leadership to support people-related metrics, manage People Ops' quarterly and annual data reporting.
• Coordinate and manage operational projects from process improvements to systems enhancements ensuring deliverables are completed accurately and on schedule.
• Collaborate closely with teammates and cross-functional partners to uphold PDQ's values and contribute positively to our culture.
• Adapt fluidly to shifting priorities, new requests, and emerging needs as the business grows and changes.

Who you are :

We're looking for people who have :

PDQ Perks & Benefits :

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including :

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com.

The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.