Customer Support Specialist

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most : improving the quality of patient and resident care.

We're looking for our next thorough and resourceful Customer Support Specialist to join our Customer Experience team. Reporting to the Team Lead, Customer Support, you'll be an expert problem solver as you delve deep to provide tailor-made solutions to our customers and and help pinpoint product issues as we continuously hone and refine our technology.

A day in the life as a Customer Support Specialist :

• Ensure delivery to customers - facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Be the point of contact - Field support calls, chats and emails coming into the queue for internal and external users
• Manage incoming queries - Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
• Improve the technology - Troubleshoot reported issues and create defects for product to review and participate software / hardware testing
• Continue to grow professionally - Research and consult manuals and training material for self-guided continued learning

If the below describe your knowledge, experience and character, this role could be for you :

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite :

Have we got your attention? Great! Here's what's next :

Apply today with your resume and answers to our application questions.

We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.