Director, Field Services

Job Description

Job Description

About Us : Hyperion Solutions is a technology-driven vertical transportation solutions provider headquartered in Memphis, TN, with offices across the U.S. We bring together trusted brands to deliver systems, components, and technical services for the vertical transportation industry.

We are growing and transforming and seek passionate professionals to join our team and support service excellence.

Position Summary : The Director of Field Services leads all field operations for McIntosh in Hillside, NJ, and Capital in Dallas, TX. Reporting to the Chief Commercial Officer, you will standardize operations, drive efficiency, and build a culture of accountability across both locations.

Key Responsibilities : Lead and align field service operations across multiple locations for consistency and quality

Develop service strategies that improve efficiency, profitability, and customer satisfaction

Collaborate with Sales, Engineering, Manufacturing, and Supply Chain teams for smooth project execution

Oversee complex repair and service projects, meeting technical standards and customer expectations

Optimize processes and implement best practices using technology to enhance productivity

Mentor and develop high-performing field service leaders

Manage team performance, compensation, and professional development

Support Sales with quoting, project input, and technical guidance

Ensure adherence to safety standards and regulatory compliance

Qualifications : Bachelors degree in Engineering, Operations Management, Business, or equivalent experience

10+ years in manufacturing or repair operations; motor or machine shop experience preferred

5+ years leading and developing high-performing teams

Expertise in motor repair and / or metal machining

Experience with lean manufacturing and 5S preferred

Strong budgeting, resource allocation, and operational management skills

Excellent communication and interpersonal skills

Bilingual Spanish and English preferred

Key Competencies : Strategic thinking with operational focus and execution skills

Leadership that motivates, empowers, and holds teams accountable

Strong problem-solving and decision-making abilities

Commitment to continuous improvement, innovation, and service excellence

Dedication to safety, quality, and company values

What We Offer : Competitive salary and comprehensive benefits

Opportunities for career growth and advancement

Collaborative and innovative work environment

Recognition for leadership, initiative, and excellence

Equal Opportunity Employer : Hyperion Solutions is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity. Reasonable accommodations are available for individuals with disabilities throughout the employment process.

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