Overnight Service Desk Technician - Bristol, TN / Harlingen, TX
Advanced Call Center TechnologiesBristol, TN, United States1 day ago
Job type
- Full-time
Job descriptionStrong verbal and written communication skills are required Strong troubleshooting skills Must be detail oriented, well organized and self-motivated Ability to work with all levels of management Must be able to effectively work independently and in team environments. Ability to work in a fast paced environment and manage time efficiently between multiple priorities. Advanced skills in Microsoft Office Active Directory Outlook Familiar with Windows 7 and 8 environments. Prior Help Desk or IT experience Some college or technical school education
Help Desk Tech Responsibilities :
- Monitor VRU's and IVR's on an hourly basis
- Update remote users with corporate antivirus software and any other software updates when applicable
- Create, troubleshoot and resolve work orders
- Troubleshoot user issues
- Monitor Track IT ticketing system
- Answer Help Desk line
- Follow up on work orders with requestors
- Follow up with IT staff on work orders that are overdue or close to being overdue to ensure prompt resolution
- Check resolutions on closed work orders daily
- Produce weekly reports as needed
- Update critical documentation in a timely manner
- Administer VPN dual authentication tool
Qualifications and Experience :
Job Type : Full-time- Overnight
Required experience :
Required education :
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Service Desk Technician • Bristol, TN, United States
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