Manager, Senior Services

Job Description

Job Description

Department : Senior Services

Reports to : Associate Director, Housing & Training

Status : 100% Full-Time, Exempt

Probation : 180 Days

Benefits : Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

CENTER'S MISSION : Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY : The Senior Services department supports and enriches the lives of lesbian, gay, bisexual and transgender (LGBT) people 50 years and older, with an overarching goal of successful aging in place. In this effort, the department provides a broad array of social, educational and support services to LGBT seniors, all of which are free or low-cost. We have an expanding population of LGBT homeless population and are growing as a department to include on site affordable housing for LGBT seniors.

JOB SUMMARY : The Senior Services Manager oversees daily operations, program delivery, and staff supervision across multiple sites. This role ensures environments are accessible and organized, manages supplies and facilities needs, and leads initiatives such as the Seniors Pride Pantry. They provide direct client services, address grievances, and use trauma-informed practices for de-escalation. The role includes evaluating program outcomes, supporting outreach efforts, and collaborating with internal and external partners to advance departmental goals. This position recruits, trains, and supports staff and volunteers while maintaining compliance with agency policies and grant requirements, as well as supervises a multidisciplinary team, supports interdepartmental collaboration, leads programmatic initiatives, and promotes a culture of accountability, innovation, and compassionate care. Manager rotates locations through senior services sites to provide management oversight.

ESSENTIAL FUNCTIONS

Department Operations Management

• Maintain professional, organized, and accessible environments across all department sites
• Submit and track repair, IT, and Facilities requests across multiple locations
• budget tracking of supply orders for program needs
• Support donation delivery, storage, and distribution

Program Oversight and Service Delivery

Staff Supervision and Development

Client Engagement and Support

Community and Cross-Functional Collaboration

Program Evaluation and Compliance

General Responsibilities

QUALIFICATIONS

The hiring range for this position in Los Angeles, CA is $78,686 - $87,813 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The full range of medical, financial, and / or other benefits may be provided as part of the compensation package, dependent on the position offered.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history,) political affiliation or activities, medical or health conditions, or marital status.

The Center has implemented a mandatory COVID-19 vaccination policy as a condition of employment for all employees who work on the Center’s premises, subject to applicable federal, state, and local laws. For more information, please contact jobs@lalgbtcenter.org.