Operations Manager

Job Description

Job Description

Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected, and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity / affirmative action employer committed to diversifying its workforce (M / F / D / V).

Job Summary :

The Operations Manager is a key leadership role for driving the growth and strategic direction of the Account Management Team. This role involves developing and executing business strategies and fostering relationships that contribute to Decypher’s overall growth and success.

Responsibilities :

• Ensure the seamless and timely execution of a company's operations
• Lead daily business operations ensuring prudent allocation and utilization of resources to bolster the company's financial success
• Oversee Account Management Teams cultivating a conducive work environment focused on collaboration and teamwork to foster efficient productivity
• Build strong relationships with key stakeholders, including customers, partners, suppliers, executives and employees
• Develop and implement operational policies and procedures for efficient operations
• Manage day-to-day operations, overseeing the operations team and department
• Monitors employee and team performance, offering coaching, training, and feedback for improvement
• Handle budgets, forecasting, and resource allocation to meet strategic goals
• Collect and analyze operational data to support required reports and address customer related concerns
• Collaborate cross-departmentally to align operations with organizational objectives
• Enhance customer service quality and satisfaction
• Integrate new technologies and business processes, as needed

Education and Experience Requirements :