IT Support Specialist

Job Description

Position Title : IT Support Specialist

Employment Type : Direct Hire - W2, No C2C or third party vendors at this time

Location : Shakopee, MN

Work Schedule : Onsite 5 days a week

Salary Range : $80,000 - $84,000

No C2C or third-party vendors at this time

Position Overview

The IT Support Specialist serves as the primary point of contact for all internal technology operations and support needs. This position combines hands-on troubleshooting, systems administration, and network management responsibilities to maintain secure, reliable, and efficient IT systems across the organization.

Key Responsibilities

Technical Support & End-User Assistance

• Serve as the first point of contact for all IT-related issues, providing remote, phone-based, and on-site technical support.
• Conduct new hire onboarding, technical setup, and user training to ensure proper system access and security awareness.
• Empower employees with the tools, knowledge, and resources to utilize technology effectively.
• Diagnose and resolve complex software, hardware, and network issues across multiple environments.
• Provide leadership and escalation support during critical incidents or system outages.
• Develop standardized troubleshooting processes and maintain documentation for consistent service delivery.
• Monitor systems and proactively identify and address performance or availability issues.
• Collaborate with external vendors and service providers for advanced troubleshooting and equipment repair.
• Maintain service level expectations by ensuring timely ticket resolution and user follow-up.
• Train and mentor IT staff in advanced diagnostic and resolution techniques as the department expands.
• Use logs, diagnostic software, and remote access tools to analyze and resolve reported issues.
• Communicate technical concepts clearly to staff members with varying technical proficiency levels.

Systems Administration & Network Infrastructure

Device Management & Asset Lifecycle

Documentation, Security & Compliance

Mobility & Onsite Support

Qualifications

Education & Experience

Technical Proficiency

Soft Skills & Leadership

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference : JN -102025-408346