Robotics Specialist

Insight Global • Rochester Hills, MI, US

16 days ago

Job type

Full-time

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36.00 / hr - $40.00 / hr

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Qualifications

5-7 years minimum experience with troubleshooting, repairing, and maintaining Robots (preferably FANUC) and controllers
Strong communication skills and ability to discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and / or Service Engineers.

Responsibilities

A leading supplier of automation for manufacturing is looking for a Robotics Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a fast-paced technical customer service hotline group. This position will focus on maintaining a "Service First" mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems / equipment, as well as on-site project coordination.

Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log.

Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.

Utilize online documentation and hardcopy manuals to locate appropriate troubleshooting steps and / or technical information to be sent to internal and external customers, or utilized during onsite project coordination.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Customer Service

Industries

Robotics Engineering and Manufacturing

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Medical insurance

Vision insurance

401(k)

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Specialist • Rochester Hills, MI, US