Front Desk Agent Night Auditor

The Portland Regency Hotel & Spa is looking for a Full-Time Front Desk Agent / Night Auditor (dual role) to join our team! We are a beautiful Historic Hotel of America located in the heart of Portlands Old Port District.

Hours vary weekly; Shifts are 7am-3pm 3pm-11pm 11am-7pm or 11pm-7am.

Full-Time benefits include : Medical Dental Life and Short-Term Disability insurances Holidays and PTO. Part-Time benefits include sick time. All employees receive : HHA Discounts Fitness Center use Uniform Parking and Employee Meal. 401(k) plan with a match after one year.

Front Desk Agent / Night Auditor (Dual Role)

Join our Front Office team and be part of an award-winning service-driven hotel in the heart of Portland! Were looking for an enthusiastic detail-oriented hospitality professional to serve in a dual Front Desk Agent and Night Auditor role . This position is ideal for someone who enjoys guest interaction thrives in a fast-paced environment and has strong organizational and problem-solving skills.

What Youll Do

Guest Services & Front Desk Operations

Provide exceptional service by welcoming guests answering questions and handling requests professionally and efficiently.

Check guests in and out issue room keys manage reservations and assist with information about hotel services amenities and the city.

Respond to guest concerns with professionalism creative problem-solving and sound judgment.

Answer and direct incoming calls enter wake-up / coffee call requests and monitor shared inbox inquiries.

Maintain accurate cash handling procedures balance a cash drawer and correctly close out folios.

Support the Front Office team by assisting with training new staff stocking supplies and keeping the workspace clean and organized.

Night Audit Responsibilities

Reconcile daily receipts for all hotel outlets including restaurants Lounge Spa Banquets and Front Desk.

Balance and batch credit cards compile daily revenue reports and distribute audit summaries to management.

Maintain audit packs and ensure all accounting documentation is organized and complete.

Run required night audit and departmental reports.

Assist with overnight guest needs safety concerns and security including working collaboratively with Night Security.

Maintain cleanliness in the lobby and back-office areas throughout the night and ensure equipment is properly shut down.

What Were Looking For

Strong customer service and communication skills.

Excellent attention to detail accuracy and organization.

Ability to remain professional calm and resourceful with guests during both daytime and overnight hours.

Flexibility to work varied schedules including overnights weekends holidays and to provide coverage as needed.

Proficiency with computers and comfort learning new systems.

Why Youll Love Working Here

A supportive team environment with opportunities to learn multiple areas of hotel operations.

A role that combines guest service energy with the quiet focus of overnight audit work.

Competitive pay and benefits in a stable well-respected local hotel.

If you are reliable motivated and ready to contribute to an exceptional guest experience we encourage you to apply!

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1