Office Manager

Office Manager Flooring & Home Improvement

This isn't your typical desk job it's a hands-on opportunity to help grow a local Floor Coverings International franchise from the ground up while shaping an exceptional customer experience in your community.

We're a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. You'll wear many hats from managing operations and scheduling to engaging with customers and supporting local marketing efforts.

If you're a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you.

Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home earning us a 4.8-star average rating from over 400,000 happy customers. We believe in craftsmanship, community, and culture and we're looking for someone who shares those values.

What You'll Do as an Office Manager

• Be the welcoming voice of our company answer calls and manage communications with customers, installers, and vendors.
• Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
• Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
• Keep the office organized, professional, and inviting.
• Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
• Assist with order tracking, job scheduling, and delivery coordination.
• Support production by communicating timelines, job details, and updates with customers and installers.

Marketing & Community Engagement

What We're Looking For

Why You'll Love Working With Us

Mitch and Kenny are the newest members of the Floor Coverings International family, bringing a true father-son partnership to the area. Mitch leads the business full-time as the owner-operator, while Kenny provides invaluable behind-the-scenes supportand often jumps in for hands-on help whenever needed. Together, they make a strong team dedicated to service, quality, and community.

If you're organized, proactive, and excited to manage operations while delivering a stellar customer experience, we'd love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.