Operations Manager, Energy Efficiency

Operations Manager, Energy Efficiency

Ready to make a difference? We are seeking an Operations Manager for our Energy Efficiency division to manage program implementation work in Oklahoma. The Operations Manager will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts. The Operations Manager will work with the Utility Programs & Services (UPS) Program Operations Lead and the Mid-Central Leadership team to deliver a holistic strategy and coordinate the delivery of energy programs, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities.

What you will be doing :

• Direct the quality and performance of the team responsible for the following tasks : Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review
• Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meeting, and documenting action items
• Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed
• Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals
• Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials
• Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis
• Manage the tracking & billing of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans
• Coordination with IT and reporting team for prioritization of requests and projects
• Maintaining business workflow documents and operations manuals
• Manage program operations staff, including energy analysts, data analysts, and project coordinators
• Lead the program operations staff in identifying and implementing process improvements and automation

What you will need to have (minimum qualifications) :

What would be useful (preferred skills) :

Professional Skills you will use :

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.