INTAKE MANAGER- BEHAVIORAL HEALTH

Job Description

Intake Manager- Behavioral Health
Horizon Health is seeking an intake manager for our inpatient psychiatric unit at Northport Medical Center in Northport, AL. The Intake Services Manager will oversee the daily operational functions of Intake Team. These functions include scheduling, managing of CAC issues and delegating of responsibility to staff. Ensures that all CACs receive general and department specific training. They will conduct assessments to determine the disposition that best addresses a patient’s needs. The Intake Services Manager will provide clinical interventions which best support the patient’s stabilization and resolution of the crisis or problem. They will work with referral sources to facilitate admissions to the behavioral health unit(s) of the facility.

Responsibilities:

• Accountable for the oversight of the program’s admissions
• Creates and maintains department procedures in the following areas: census maintenance, daily census records, inquiry calls and referrals, and ensures that the level of treatment and clinical services is appropriate to all patient needs.
• Responsible for the admissions services policies and procedures, regulatory compliance and service excellence
• Responds to intake calls and accurately gathers information, completes Intake Form and engages access coordinator.
• Completes assessments, referrals and linkages for ER patients.
• Provide direct care such as crisis counseling, proving psychosocial support.
• Schedules Unit assessments, meetings and appointments as appropriate.
• Consults with receiving ER or Psychiatric Emergency Services staff on medical clearance for patients being transferred for admission.
• Provides resources and support for patient before, during and after treatment of patient.
• Reviews newly admitted patient accounts for eligibility and authorization daily.
• Coordinates admission between referral source and appropriate units.
• Completes Horizon Inquiry Form for each patient seen in ER and for each referral received during shift..
• Consultation with receiving facility psychiatrist regarding ER patients and referrals requesting psychiatric/detox admission.
• Verification of insurance coverage and pre-certification for all psychiatric hospitalizations.
• Perform various clerical assignments, and other duties assigned by the BHD
• Maintains schedule for filing court paperwork and hearings. Works closely with court personnel to maintain good relationships.
• Addresses issues in a timely manner including crisis and higher level of care referrals.
• Maintains a professional code of conduct as established by Horizon’s Code of Conduct.
• Maintains schedule for filing court paperwork and hearings. Works closely with court personnel to maintain good relationships.
• Enters required data into HorizonPlus system and generates monthly reports to track and trend referral, admission and discharge data.
• Utilizes data to complete program’s key statistical reports and generates reports as needed for the SVPO, VPCE, program director and client hospital leadership when requested..
• Assists in submission of reports and requests for documents from various regulatory agencies; re: PA Dept. of Health, CAP and Joint Commission
• Prepares and disseminates monthly reports and completes required follow up on activities on behalf of the Director. Prepares and submits all operational tasks/documentation (census report, PIORS) as required by the corporate offices.
• Willingness to adjust personal schedule in case of workload fluctuations or other departmental needs.
• Other duties as assigned.

Benefit Highlights for full-time positions:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment – Enjoy going to work every day!

Who we are & where you can make a difference:

Quality care is our passion; improving lives is our reward. Horizon Health, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health has extensive expertise in successfully addressing concerns unique to hospital-based programs.

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

For more information about the position, contact Courtney Eble, Healthcare recruiter, at courtney.eble@horizonhealth.com

• A Bachelor’s Degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing or other related field is preferred; and/or
• A Master’s Degree or above from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing or other related field which includes a practicum in a health or human service agency is preferred
• Minimum three years’ of experience in a similar position and/or industry

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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