Senior Software Engineer - Infrastructure

Overview

Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including Crunchbase, Asana, Box, and Grubhub—choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion.

Software Engineer

Join our Platform Engineering team at Qualified as a Software Engineer and play a pivotal role in developing the infrastructure that enables us to deliver impactful products and services. Our team is responsible for accelerating the delivery of value to our customers across key areas : Cloud Infrastructure, CI / CD pipelines, Monitoring and Observability, and engineering tools. Your goal will be to increase deployment velocity and confidence, raise our quality bar, and further enhance Qualified’s world-class technical culture.

About the Role

This is a technical role with high impact, where you will work on high-value technologies at the intersection of distributed systems, big data, orchestration systems, and public cloud platforms. This includes providing technical guidance and mentorship to other engineers, defining / refining our architecture, updating processes, and establishing best practices across the engineering organization. As a software engineer, you will collaborate with others to design, build, test, and own the infrastructure and processes that support our product engineering teams. Earning customer trust is key to our product’s success; therefore, this role includes a focus on facets such as reliability, scalability, observability, and maintainability.

Responsibilities

• Lead the design and implementation of secure, fault-tolerant, and robust cloud infrastructure on public cloud services.
• Contribute directly through hands-on coding to develop innovative software tools and implement streamlined automation processes.
• Help plan and execute timely launches of appropriate infrastructure upgrades and changes that enable faster execution, improved scale, and increased cost efficiency.
• Lead the evolution of our design and implementation of Continuous Integration and Deployment in a multi-service environment, with an emphasis on reducing complexity and increasing resilience.
• Leverage DataDog, Sentry, and other tools to monitor system infrastructure and configuration for disruption, anomalies, or evidence of intrusion.
• Define, promote, and maintain runbooks and operating procedures; create and maintain system and architecture diagrams and documentation.
• Mentor and support the development team, acting as a force multiplier, aiding in their growth and productivity.
• Embrace a startup culture : be adaptable, comfortable with ambiguity, and capable of wearing multiple hats.

Qualifications

About Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

One Team

We’re all in this together with a shared goal : grow the business and each other. Work as a team, win as a team. Collaborate and strategize across departments to deliver A+ work. We are bold thought leaders that value creating a sense of belonging for all and celebrating our wins, big or small.

Customer Obsessed

Prioritize the customer above everything else. Build a product that our customers love. Establish ourselves as their trusted advisor and do “Whatever it takes” to make them successful. Prove the ROI. Only when our customers win do we win.

Think Big & Move Fast

We’re defining a new category and we have fierce competition. Fast-paced innovation is the name of the game. We look forward. We reimagine. We throw out new ideas. We test things. We move quickly. We challenge the norm. We don’t settle for status quo.

Diversity & Inclusion

Qualified is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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