IT Technical Support Engineer

Responsibilities

• Configure, install, monitor, and maintain desktop software, hardware, and peripherals, including support for a mobile workforce.
• Provide consultation and assistance to users on all aspects of end-user computing and desktop-based LAN systems software.
• Take ownership of technical issues, ensuring end-to-end problem resolution and communication with employees. Provide on-site user training as necessary.
• Resolve and close tickets and work orders related to end-user desktops and peripherals. Respond to escalated support issues from the Helpdesk.
• Contribute as a project team member to global desktop installation and upgrade projects.
• Diagnose and resolve issues remotely using remote tools.
• Collaborate with other departments to troubleshoot and resolve infrastructure-related issues.
• Document customer interactions and maintain asset records in the incident management system.
• Perform data recovery and data migration from hard drives.
• Support remote access, including VPN and wireless / broadband connectivity for laptops.
• Install and configure local and network printers.

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