Fire Service Technician

Salary: $35-$44 per hour

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Job Summary:

Confidently completes all assigned system and product installations per approved design and engineered specifications of fire alarm life safety systems. Performs inspections and service as assigned. Completes all jobs and paperwork efficiently, accurately, and with high quality. Alarm Detection Systems is looking for a Level 2 (or above) experience Fire Service Technician.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Company Benefits:

Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:

• Medical Insurance with multiple plan options
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company Provided Vehicle
• Company Cell Phone and Laptop
• Tool Allowance Program
• Paid Parental Leave
• Disability Coverage:
  • Employer-paid Short-Term Disability
  • Optional Long-Term Disability
• 401(k) Plan with tiered employer match
• Paid Time Off (PTO) starting at 3 weeks per year for employees
• Paid Holidays: 8 recognized holidays annually
• Employee & Friends/Family Discounts on security systems and monitoring services
• Pet Insurance Discount
• Employee Assistance Program (EAP)
• Tuition Reimbursement
  
• Company-sponsored events (friends and family welcome!)
• Continuous professional development opportunities
• A fun, positive, and high-energy work environment

Essential Functions and Responsibilities:

Level E is the entry-level position and works under direct supervision. The essential duties of this position include the following:

• Demonstrate strong mechanical aptitude
• Work while being trained on the job
• Complete all required apprentice applications
• Understand and carry out instructions furnished in written, oral, or diagram form
• Read and interpret documents such as work orders and procedure manuals
• Communicate effectively with customers and coworkers
• Use hand tools and small power tools
• Use office equipment, cell phone, and computer
• Pull wire and drill holes in concrete and steel
• Assist senior technicians, under direct supervision, with the installation of all systems and products per engineered drawings, municipal, building, fire, and or any other codes
• Assist senior technicians with inspecting and testing alarm systems and extinguishers per NFPA
• Practice good housekeeping on job sites
• Perform basic mathematical calculations
• Repeatedly lift and carry equipment and tools (up to 80lbs)
• Lift ladder(s) (maximum height of 28 ft. and maximum weight of 80 lbs.)
• Participate in weekly safety training
• Use personal protective equipment (PPE)
• Learn all phases of construction, building codes, and National Fire Protection Association (NFPA) 72
• Wear assigned uniform clothing and dress professionally as indicated in employee handbook
• Maintain a good working environment/relationship with all vendors, customers and AHJs
• Confidently use time management program through laptop and/or texting systems
• Use cell phone to text Central Station to take systems on & off line, and check signals
• Submit time and attendance by job accurately through all current time and attendance programs
• Carry and display Company ID and other pocket card licenses as required by jurisdiction, municipality, or customer
• Demonstrate excellent customer service to ensure customer satisfaction and retention
• Must foster harmonious interactions and relationships and maintain basic standards of civility in the workplace
• Demonstrate reliability as a team member who gets work done and consistently meets commitments and deadlines
• Communicate constructively through the exchange of clear, direct, honest, and respectful thoughts and ideas with both internal and external individuals
• Ability to appropriately handle a great deal of stress over long periods of time
• Exemplify our mission and vision
• Must be punctual and adhere to attendance standards
• Adhere to the Code of Conduct, Confidentiality Agreement and Company Safety Policy
• Other duties as assigned by management
• Must be punctual and adhere to attendance standards

Level 1

Level 1 is the first level where professional certification begins and is expected. The essential duties of this position include the following:

• Perform all duties included in the preceding level
• Read and interpret prints and drawings
• Perform installation of all systems and products per engineered drawings, municipal, building, fire, and or any other codes with indirect supervision
• Learn to prepare a record of completion on installations to be completed and reviewed by the qualified or experienced technician
• Inspect and test alarm systems and extinguishers per NFPA 72 & 10
• Use BuildingReports standard PDAs with BuildingReports software
• Advise the supervisor on any issue that falls outside of the scope of work for the supervisor to determine if any change orders are needed
• Advise supervisor if a return to the job or additional parts are needed for completion
• Develop diagnostic and troubleshooting skills for multiple brands of alarm systems
• Accurately processes technician paperwork and parts for stock transfers to vehicle and jobs
• Fleet vehicle is kept clean, organized, and stocked
• Fleet vehicle is taken in for preventative and operational maintenance as directed and notify supervisor immediately regarding operational issues
• Follow Company Vehicle Policy
• Maintain safe driving habits
• Prepare accurate, legible and timely work orders and reports
• CSA Denver License

Level 2

Level 2 is for technicians who wish to make a career out of the life safety industry. The essential duties of this position include the following:

• Perform all duties included in preceding levels
• Bend and install conduit proficiently
• Perform installation of all systems and products per engineered drawings, municipal, building, fire, and or any other codes with no supervision
• Able to identify code and non-conformance issues
• Ensure all systems are operational and pre-tested for final inspections
• Complete factory training for Honeywell products, including Fire-Lite
• Prepares or reviews record of completion as the qualified or experienced technician following installations
• Skillful diagnostic and troubleshooting skills for multiple brands of alarm systems
• Programs alarm panels with programmers and laptop
• Calls for and attends rough and final inspections with authority having jurisdiction (AHJ)
• Keen troubleshooting skills that result in the identification and resolution of equipment failures
• Performs service and repairs deficiencies on customer systems to the prescribed standards
• Able to take on-call rotation and perform duties while alert and together enough to troubleshoot correct deficiencies or advise customers on alternative options
• Able to assist customers both in person and over the phone regarding system issues
• Educates customers in the use and operation of various Fire, Security, CCTV and Access Control Systems
• CSA Denver License

Education/Experience:

• High school diploma or equivalent is required
• Technical/vocational certification or training is required.
  

Knowledge/Skills/Abilities:

• Qualified technicians will demonstrate strong mechanical aptitude
• Good customer service skills
• Excellent verbal and written communication skills including documentation of installation actions by completing forms, reports, logs and records
• Must have or be able to achieve progressive certifications
• Ability to test for NICET and any other system specialized training. Update job knowledge by participating in educational opportunities; reading professional publications
• Ability to keep personal and company equipment operating by following operating instructions, troubleshooting breakdowns; maintaining supplies; performing preventative maintenance; completing repairs. Manage funds advanced for small purchases and submits all receipts prior to request for new advance
• Operate tools effectively, including but not limited to, drills, hammers, pliers, crimpers, wire strippers, screwdrivers, wrenches, voltage meters, battery testers, PDA, cell phone, and computer and/or Laptop, keyboard, mouse, copier, scanner, fax and other office equipment as assigned
• Operate small power tools, ladders and/or lifts, cell phone and/or handheld radios, company vehicle and other system parts per the scope of the job
  

Technicians will be considered qualified or experienced at each level based on certificates, licenses, and demonstrative technical skills.

Licenses/Certifications:

Technicians shall provide evidence of their qualification and/or certifications when requested by the authority having jurisdiction.

• Maintain a drivers license, maintain an insurable driving record, and be capable of driving on company assignments
  
• Level E All First Aid (CPR by job requirements only)
  Colorado Denver Fire Installer/Inspector Apprentice Card, Denver Fire Portable, Extinguisher Apprentice Card, CSA Denver License (All levels)
• Level 1 All NICET I
  Colorado - Denver Electrical Signal License, Denver Access Control License
• Level 2 All - NICET II
  Colorado Denver Electrical Signal Supervisor License, Denver Fire Installer/Inspector License, Denver Fire Portable ExtinguisherLicense, Boulder Supervisor License and Colorado Springs License
  

Physical Demands:

Must be able to lift a minimum of 80 lbs. Must be able to use a ladder and/or scissor lift. Must possess a valid Drivers License with a good driving record. Failure to meet these requirements may result in withdrawal of employment or other employment action.

• Grasping - Over 2/3
• Reaching - Over 2/3
• Sitting - 1/3 to 2/3
• Standing - Over 2/3
• Bending - 1/3 to 2/3
• Near Acuity - Over 2/3
• Reading - 1/3 to 2/3
• Speaking - 1/3 to 2/3
• Listening - 1/3 to 2/3
• Typing - Under 1/3
• Writing - Over 2/3

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Offices, factories, schools, retail stores, outdoor parking lots, hospitals, boiler rooms, basements, attics, chemical producers, distributors, residential homes, and apartment/condo buildings
• Complies with applicable safety, environment, health and waste management policies and procedures.
• Will be outside in all types of weather including heat, cold, rain, snow, and icy conditions
• Will drive company vehicle during the day and night conditions