Central Operations Manager

Central Operations Manager

The Central Operations Manager is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves. Wage : $70,000 annually This position is remote.

A Day in the Life : The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.

What You'll Do :

• Own Central Ops (CO) Escalation process for assigned region
• Reduce field workload for complex fleet and maintenance issues
• Own escalations from start to finish and work to expedite resolution through subject expertise.
• Call dealerships and establish / take actions on next steps for problem vended vehicles
• Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
• Identify bottlenecks which drive high no-rev days and work to remove / resolve
• Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
• Measure vendor performance and hold accountable for SLAs
• Track and report KPIs related to CO escalation resolution

What We're Looking For :

What You'll Get :

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability / veteran.