Customer Service Representative
Leeds Professional ResourcesBrandon, FL, US30+ days ago
Job type
- Full-time
Job descriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite
Job Description
We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Pay $18 / HR (Monday-Friday Day Shift)
Work Environment : In-office training for 10 weeks. After successful training this position will become work from home.
Additional Info :
- Must have reliable transportation and home internet access
- Must have Long Term Care, Medicare, or Medicaid experience for this role
Customer Service Representative Responsibilities :
Customer Service Representative Requirements :
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Customer Service Representative • Brandon, FL, US
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