Liaison Package Handler

Job Description

Luxer One is looking for a professional, personable, organized and customer-focused individual to provide package management services to luxury apartment buildings in the Downtown San Francisco area. Come join our growing team!

This service representative will help organize and maintain package reception rooms / locker systems at apartment complexes located in the Downtown San Francisco area. The service rep will visit their assigned property / properties multiple times a week, and perform various duties.

What You’ll Do :

Provide in-person support to residents having package questions / issues

Log recently-delivered packages into the property's automated package management system

Deliver packages to resident doors

Organize packages within the room, to make it easier for residents to find their packages

Identify aging / stale packages and prepare them to be returned to sender

Email Correspondence with on-site residents and property staff

Serve as a primary liaison between the property and the package management provider support team

Deliver certain packages directly to residents' doors

Perform lightweight maintenance on the locker / package room management system

This is a part-time role (25-30 hours), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are :

Professional and Interpersonal. You will be working in upscale apartment buildings and will be expected to build and establish positive, friendly relationships with both property managers and residents.

Access to reliable transportation (e.g. a personal car or access to Metro) Ideally, the candidate would live in or near the downtown San Francisco area.

Comfortable using technology and writing emails (you will be using a digital package management system and Gmail)

Good organizational and independent problem-solving skills

Must be able to work effectively in environments with varying temperatures, including heat and cold, ensuring adherence to safety protocols

Ability to move and arrange packages, some of which may be bulky (up to but not exceeding 60 lbs)

At least 18 years old.

Benefits

What’s In It For You :

You’ll have opportunities to advance. We are fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow. We promoted 42% of our employees last year!

As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.

401K with employer match

Accrued PTO to relax, recharge, and rest

Accrued Paid Sick Leave

Employee Assistance Program

Liaison Uniform and Equipment Provided

Requirements

Who You Are : Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents. 1-2 years of customer service experience required. Access to reliable transportation (e.g. a personal car or access to METRO) Ideally, the candidate would live in or near the downtown Washington D.C. area. Comfortable using technology (you will be using a digital package management system and iPad) Good organizational and problem-solving skills This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas. At least 18 years old. The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.