Security Operations Manager

Job Description

ARROW SECURITY is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Security Operations Field Manager to join us team in NYC.

For this role, you will have to be available 24 / 7 to manage the team but 9AM-5PM, Monday-Friday in the field.

Are you a natural leader with a passion for ensuring safety and excellence? We are looking for a proactive and reliable Security Operations Field Manager tooversee supervision and operations of the Field Operations Program. As the Security Operations Field Manager, you will take charge of day-to-day operations, lead a team of security professionals, and ensure top-notch safety protocols are followed to protect our customers, staff, and property.

Essential Job Duties

• Daily Oversight : Supervise Shift Supervisors and Field Inspectors, ensuring proper staffing and professional attire standards are maintained.
• Scheduling & Payroll : Manage weekly scheduling and payroll for the Field Operations Program.
• Field Operations Management : Assign schedules and Field Menus to team members, update them with new accounts, dispatch supervisors to client incidents, and ensure inspectors are assigned to emergencies. Collaborate with the VP of Operations for client satisfaction and train supervisors for emergency responses. Provide on-site management for training, incident investigation, and reporting.
• Training & Compliance : Ensure training for supervisors and inspectors on inspection procedures, incident reporting, company vehicle use, alarm response, and Narcan procedures.
• Other Duties : Perform additional tasks as assigned by the Senior Vice President of Operations

Position Requirements

Travel required- 80% travel, 20% in office.

The expected hiring range for this position is $95,000 to $115,000 annually, commensurate with experience and location.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.