Team Leader - Controls

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for a Team Leader Service- Controls . If you are an experienced controls professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

The job duties and responsibilities of this position will include, but are not limited to, the following :

• Responsible for training and developing Controls Service Technicians.
• Mentors new and existing team members, identifying areas of growth and individual goals.
• Escalates training / equipment / labor needs to Operations Manager.
• Makes recommendations for hiring / terminating staff to the Operations Manager.
• Manages Service Ticket Open Call list.
• Ensures the quality / timeliness of PM contracts and associated tasking completeness.
• Ensures daily time entry from the service team.
• Manages weekly service schedule and communicates it to the team.
• Dispatches daily service calls to assigned technicians.
• Manages on call rotation and provides schedule.
• Represents MSS by serving as a direct customer contact.
• Serves customer as a resource in answering inquiries and responding to special requests along with escalated customer complaints.
• Intervenes with sales staff to provide updates and respond to requests for support.
• Serves as Project Manager for service project work assigned to service team.
• Supports process excellence by monitoring completed paperwork on each job and maintaining performance standard and contract compliance with service customers.
• Ensures proper upkeep of PM customer database backups on Controls Server.
• Practices and enforces MSS Safety Standards.
• Addresses minor disciplinary actions such as speeding violations, performance and daily task deficiencies. Escalates major disciplinary needs to Operations Manager.
• Other duties and responsibilities as assigned by the Company

Qualifications and Requirements

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include :

Additional Notes

MSS Employees, please visit the MSS Career Center or contact HR to apply.

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