Operations Manager I

Operations Manager

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities :

• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
• Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
• Other duties and projects, as assigned.
• Work in a team setting to accomplish department goals.
• Maintain a positive attitude in a highly intense environment.
• Represent company at grievance, UCI, and WC hearings, as necessary.
• Address issues involving customer relations and / or other ABF Service Centers.
• Hire, schedule, develop / discipline, motivate, counsel, and coach operations supervisors and touch labor staff.
• Maintain relationships with outside vendors.
• Enforce operations specific company policies and procedures, and continuously apply the quality process.
• Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
• Purchase office and dock supplies for the terminal.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
• Ensure security, maintenance, and upkeep of terminal facility.
• Make sales calls as operational support of sales team, as necessary.

Requirements :

Other Details :

About Us :

ABF Freight, an ArcBest company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.

An Equal Opportunity Employer including Vet / Disability