IT Service Delivery Manager
Paladin ConsultingFort Worth, TX, US8 hours ago
Job type
- Full-time
Job description8+ years of experience in IT service delivery, IT operations, or a similar leadership role. 5+ years of proven experience managing large IT service teams and driving service improvements. 5+ years of proven experience with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services. Vendor management, including managing performance. ITSM tools (Jira Service Desk) for incident, problem and change management. IT operations, including networks, servers, cloud services, and enterprise systems. Excellent leadership, communication, and interpersonal skills, with the ability to lead and motivate teams. ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher). College degree is preferred
Manager, IT Service Delivery
Fort Worth, TX (onsite)
Direct-hire
SUMMARY :
- The Leader of IT Service Delivery will be responsible for overseeing the delivery of IT services across the organization, ensuring alignment with business goals and objectives.
- This role will focus on quality, improving IT support processes, and optimizing IT operations.
- The ideal candidate will have extensive experience in managing IT service teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.
SKILLS :
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Service Delivery Manager • Fort Worth, TX, US
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