Customer Experience Agent

A company is looking for a Customer Experience (CX) Agent (Temp to Perm).

Key Responsibilities

Respond to customer inquiries via email and chat with empathy and professionalism

Handle questions about orders, subscriptions, returns, and products while ensuring consistent communication

Log all interactions accurately and follow standard operating procedures for refunds and escalations

Required Qualifications

Experience in customer support, preferably in eCommerce or subscription-based DTC brands

Comfortable using tools such as Gorgias and Shopify

Strong written and spoken English skills

Reliable and punctual, with the ability to work night shifts on a fixed schedule

Ability to meet KPIs for quality, customer satisfaction, and responsiveness