Service Desk Analyst

A company is looking for a Service Desk Analyst (2nd shift).

Key Responsibilities :

Troubleshoot and resolve technical hardware, software, network, and telephony issues within Service Level Agreements

Provide end-user support for various applications and devices, including iPhones and other smartphones

Document troubleshooting processes and maintain user accounts in systems like Active Directory and PeopleSoft

Required Qualifications :

High School Diploma / GED required

1-2 years' experience in Service Desk / Tier 1 support or equivalent experience

A+ Certification preferred

Basic knowledge of Active Directory and Citrix remote user support

Extensive knowledge of Microsoft Office and Operating Systems