SaaS Customer Helpdesk Specialist

At OptiSigns, we're on a bold mission : to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We’re dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you’ll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

The Role : As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer-facing skills to deliver a world-class experience for our customers. This role is designed for early-career professionals eager to learn, grow, and make a significant impact. You’ll be responsible for :

• Product Demonstrations : Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions.
• Onboarding Clients : Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful.
• Troubleshooting & Technical Support : Working with customers to resolve technical issues, leveraging your problem-solving skills and expanding your technical knowledge of digital signage and A / V systems.
• Managing Customer Relationships : Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
• Guiding Investment Decisions : Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company.

Requirements

Technical Skills & Requirements

The Ideal Candidate : We’re looking for someone who is early in their career but motivated to grow, both personally and professionally. You should have :

Career Growth Path : At OptiSigns, we’re committed to your long-term career development. You’ll have clear opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company’s success. Our growth is your growth – as we expand, so will your career opportunities.

Company Culture : This is an on-site role in Houston, TX, where you’ll be fully immersed in our customer-obsessed, innovation-driven culture. You’ll also have the opportunity to travel for industry conferences and company off-site events, building your network and staying up-to-date with industry trends. We believe in teamwork, delivering value, and always putting the customer first.

Benefits