General Manager

General Manager

The General Manager (GM) is the strategic and operational leader of the venue, accountable for overall business performance, guest satisfaction, employee engagement, and community presence. This role demands strong leadership across all departments; culinary, operations, sales, events, and guest services with full ownership of financials, team development, and brand execution.

The GM drives top-line growth through local sales initiatives, ensures excellence in service delivery, fosters a performance-driven culture, and maintains high operational standards that align with Puttery's brand and mission.

Responsibilities include :

• Lead all day-to-day operations across departments to ensure alignment and efficiency.
• Maintain exceptional guest experience through proactive service standards and team coaching.
• Ensure compliance with health, safety, HR, and brand standards across the venue.
• Own and drive the P&L, budgeting, forecasting, and labor management.
• Partner with the Sales Manager to drive local outreach, secure events, and grow revenue.
• Analyze and report financial performance, identifying risks and opportunities proactively.
• Hire, train, and retain a high-performing, diverse team across all functions.
• Promote a positive, energetic workplace rooted in respect, collaboration, and development.
• Coach and mentor department heads and team members for growth and succession.
• Serve as the face of the venue within the local community, building strategic relationships with key partners, organizations, and influencers.
• Represent the brand at local events and seek opportunities for cross-promotions and partnerships.
• Ensure brand consistency and operational excellence in every guest interaction.
• Foster innovation and continuous improvement in service, product, and team morale.
• Actively participate in regional leadership calls and strategy sessions to contribute to broader company initiatives.

Core competencies include :

Qualifications and skills include :

Education :

Working conditions include :

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.