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Product Support Engineer
Product Support EngineerToyota North America • Salisbury, NC, US
Product Support Engineer

Product Support Engineer

Toyota North America • Salisbury, NC, US
1 day ago
Job type
  • Full-time
Job description

Overview

Who we are : Collaborative. Respectful. A place to dream and do. Toyota is growing and leading the future of mobility with innovative, high-quality solutions that enhance lives. We're looking for talented team members who want to Dream. Do. Grow. with us.

TRD (Toyota Racing Development) inspires racing fans, Toyota team members, customers, and the driving public. We are dedicated to advancing automotive engineering and maximizing racetrack success through partnerships with race teams and drivers, fostering an atmosphere of excellence. We are seeking motivated applicants for available positions, including a Product Support Engineer to join the team.

This position is based in Salisbury, NC and requires regular in-office presence.

Responsibilities

  • Provide technical support to racing teams using TRD's vehicle simulation software
  • Troubleshoot application issues in real-time during race weekends and testing sessions
  • Interface directly with race engineers and team personnel during simulation sessions
  • Document bugs and feature requests, communicating them effectively to the development team
  • Collaborate with the Product Owner to prioritize improvements based on customer feedback
  • Train new users on software functionality and best practices
  • Assist in testing new features and updates before release
  • Create and maintain technical documentation and user guides
  • Develop and implement support processes to improve customer experience
  • Monitor system performance and identify areas for optimization

Required Qualifications

  • Bachelor\'s degree in Engineering, Computer Science, or equivalent experience
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to explain complex technical concepts to users of varying technical backgrounds
  • Experience working in fast-paced environments with shifting priorities
  • Experience with Software Development Life Cycle

    • Preferred Qualifications

  • 2+ years of technical support experience or equivalent role
  • Automotive mechanical experience or understanding of vehicle dynamics
  • Experience and passion in motorsports or racing environment
  • Knowledge of simulation software and / or race car setup principles
  • Understanding of APIs and cloud-based applications
  • Experience with ticket management systems
  • Basic scripting or programming knowledge (JavaScript, Python, etc.)
  • Experience with data analysis tools

    • Travel

    Occasional travel to racetracks and team facilities may be required. Weekend work will be necessary during race events to provide support to teams.

    Benefits

    What we'll bring : During the interview process, our team can share details of our industry-leading benefits and career development opportunities. Highlights include :

  • A work environment built on teamwork, flexibility and respect
  • Professional growth and development programs, including tuition reimbursement
  • Vehicle purchase & lease programs, comprehensive health care and wellness plans for your family
  • Flexible work options based on business needs
  • Toyota 401(k) with company match and annual retirement contribution
  • Paid holidays and paid time off
  • Referral services related to prenatal services, adoption, childcare, schools, and more
  • Flexible spending accounts
  • Relocation assistance (if applicable)

    • Belonging at Toyota

    We value diverse perspectives and inclusive culture. Toyota is committed to belonging and provides support through multiple Business Partnering Groups across North America. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, veteran status, or any other legally protected characteristic.

    Have a question or need assistance with your application? Please email talent.acquisition@toyota.com.

    Job Details

  • Seniority level : Not Applicable
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Motor Vehicle Manufacturing, Appliances, Electrical and Electronics Manufacturing, and Industrial Machinery Manufacturing

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