Regional Operations Manager

Regional Operations Manager

Job Purpose

The Regional Operations Manager serves as the primary point of contact for operational leadership and execution across the organization. This role is responsible for carrying out ownership directives and leadership standards while ensuring consistent and efficient operations across all portfolios.

The Regional Operations Manager provides strategic and tactical support to staff, ensuring all operations align with company goals, core values, and standard operating procedures. The position requires strong leadership, process oversight, and the ability to implement systems that promote performance, accountability, and growth.

As a member of the Senior Management Team, the Regional Operations Manager collaborates closely with executive leadership to achieve operational excellence and meet company objectives.

Reports To : Vice President of Operations

Job Duties

Operations Management

• Oversee day-to-day operations across all property portfolios.
• Monitor and measure team efficiency, productivity, and compliance with established standards.
• Provide accountability for tenant retention, rental goals, and portfolio cost control.
• Conduct regular one-on-one meetings with Property Managers and oversee daily progress tracking.
• Prepare agendas and reports for ownership and senior management meetings.
• Audit operational reports and ensure consistency in staff execution.
• Promote collaboration between property management and maintenance teams.
• Audit vacant units to ensure readiness for leasing.
• Manage and audit rent collection, concessions, evictions, and bad debt.
• Review and approve leases, applications, and deposit forfeitures prior to processing.
• Update and maintain operational SOPs to ensure best practices are followed.
• Oversee the use of property management software to ensure consistent and efficient utilization.

Maintenance Operations

Business Systems Oversight

Commercial & Leasing Operations

Sales & Marketing

Financial Performance

Staffing & Training

Human Resources Collaboration