Patient Registrar

Patient Registrar, Part Time, 20hrs / Week Janesville Campus, 2nd Shift Holiday And Weekend Rotation

Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospitals mission, vision, and values. Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started. As Mercyhealth Patient Registrars we are part of Revenue Cycle and are responsible for accurate registrations, obtaining insurance coverage, educating our patients on their financial responsibilities, and collecting applicable payments. To thrive in this job, you will need to be confident with technology and typing; however, you do not need to have any previous experience or knowledge in healthcare. Since some shifts are in an Emergency Department, you will need to be prepared to see serious illness and injuries. This position requires weekend and holiday rotations.

Responsibilities Essential Duties and Responsibilities :

• Engages in positive interactions; demonstrate friendliness by smiling and making eye contact when greeting all patients, visitors and customers. Provide helpful assistance in anticipating and responding to the needs of our patients, visitors and customers and staying calm under pressure to deal effectively with difficult people.
• Participates in team building activities, continuous quality improvement activities and educational experiences in support of departmental or Mercyhealth initiatives.
• Provides shadowing and training to new partners.
• Uses good judgment in highly emotional and demanding situations.
• Arrives patient to the ER and Urgent Care.
• Signs in or checking in hospital outpatient visits.
• Identifies patients in need of immediate care by visual assessment at time of registration, prioritizes patient registration by severity of complaint, and monitors waiting area for changing patient conditions and alerts triage RN to the need to re-evaluate patients.
• Admits all surgical and direct admit patients.
• Schedules and checks in hospital outpatient lab patients.
• Identifies and selects patients using department required patient identifiers to select correct electronic medical record. Thus, reducing the chance for privacy, medical or duplicate medical record errors.
• Enters patients complaints / symptoms and them in the appropriate order based on severity of symptoms. Also completing all other required...