Department Manager

Operations Leader Merchandise

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

We love all pets like our own

We're the future of the pet industry

We're here to improve lives

We drive outstanding results together

We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco's vision of "Healthier Pets. Happier People. Better World." The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked, and backroom is maintained per Petco operational standards. This leader ensures the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling, and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center's business in accordance with Petco operational standards and safety procedures.

Position Responsibilities

• Utilize business acumen to measure, analyze, and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans.
• Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include : Shrink, Cycle Counts, Receiving, and RTV / Recall.
• Responsible for supporting the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set. through training and coaching partners.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Responsible for the implementation and execution of Omni Channel through training and coaching partners to include : BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
• Ensures the health, proper handling, and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
• Adheres to and promotes established safety procedures and maintenance of clean, safe, and healthy environment for store partners, guests, and animals and adheres to Veterinary Protocol for all sick animals.
• Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
• Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
• Trains and develops partners on proper receiving, processing, and stocking procedures, WMR, and food rotation practices according to Petco standards.
• Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.
• Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.
• Ensures that the store is opened and / or closed in accordance with established policies and procedures.
• Accountable as Leader on Duty for supporting for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
• Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team.
• Promote a positive leadership culture of teamwork, inclusion, and collaboration.
• Operations Leaders are expected to display and champion the Petco Leadership Expectations.

Other Essential Duties

Education and Experience

Supervisory Responsibility

Work Environment

This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.

Contacts

This position has continuous contact with the public at the Pet Care Center and at Pet Care Center-related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.