Clinical Application Specialist - eClinicalWorks

Overview

Job Overview

The Clinical Application Specialist supports the medical providers and staff at all Evergreen Family Health Group locations in effectively navigating, utilizing, and troubleshooting the office's Electronic Health Record system, eClinicalWorks. The ideal candidate will be highly motivated to proactively explore the full functionality of the EHR, identify opportunities for process improvement, and take initiative in implementing new workflows and features to maximize system efficiency and optimize patient care.

Essential Job Functions

• Provides extended on-site support and / or training to staff for eClinicalWorks Electronic Health Record software
• Establishes and maintains working relationships with physicians, nurses, medical assistants, billing, administration, IT, management, and other associated personnel
• Troubleshoots, identifies, and corrects, any software related adjustments, functions, or problems
• Supports internal and external education courses and activities related to the clinical usage of eClinicalWorks
• Reports any problems, needs, ideas, related to product and / or techniques to the appropriate Manager
• Coordinates and conducts staff support and training activities
• Coordinates with Director of Operations and IT Department for implementation of new processes / aspects of the application
• Coordinates onboarding training for new hires with appropriate manager
• Provides product training in-person and virtually to maximize product utilization, upgrade opportunities, growth and adoption
• Supports the clinical and administrative evaluation of new products
• Serves as eClinicalWorks Application Administrator and Patient Safety Officer
• Manages eClinicalWorks ticket system
• Participates in Quality Improvement Projects as needed
• Other duties as assigned

Benefits

Qualifications

Education

Physical and Mental / Reasoning Requirements

These are the physical and mental / reasoning requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental / reasoning requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodations, Evergreen Family Health Practice may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential function to which it relates, and the proposed accommodation.

Seniority level

Employment type

Job function

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