Program Analyst / Senior Program Analyst

Program Analyst / Senior Program Analyst

The Division of Regulation seeks a Program Analyst / Senior Program Analyst to evaluate Regulation programs to improve compliance and internal and external efficiency. This candidate will assist with decision-making on new systems, user acceptance testing (UAT) of improvements to existing systems, compiling and analyzing data, developing and updating standard operating procedures, review of systems with a focus on efficiency, and improving licensee compliance with Regulation programs. This candidate will also assist with developing publications; developing, posting, and updating web content; and performing customer service in support of all programs in the division. The ideal candidate should have the ability to become proficient in multiple interconnected programs and platforms and generating complex reports on compliance levels, data quality, and attorney demographics. The candidate should also be able to communicate with State Bar staff, committees, licensees, financial institutions, and other stakeholders.

Program Analyst

Under general supervision, the Program Analyst performs a variety of analytical, technical, and administrative duties in assigned State Bar divisions / units.

Distinguishing Characteristics

The Program Analyst classification is a journey-level professional classification distinguished from the lower-level Program Coordinator in that the latter is focused on administrative coordination, whereas the Program Analyst is the professional class performing analysis and technical assistance.

Examples of Essential Duties

• Performs professional work in support of State Bar programs and services within the various State Bar divisions / units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
• Research information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes.
• Reviews processes and maintains program transactions, records, and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research.
• Participates in a variety of complex and detailed programmatic responsibilities involving problem solving.
• Evaluates program effectiveness by comparing outcomes to goals to determine whether to take corrective actions or recommend modification to processes and procedures.
• Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies.
• Conducts audits to determine if there are program inconsistencies or non-compliance.
• Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation.
• May perform a number of other similar or related duties which may not be specifically included within this position description, but which are consistent with the general level of the job.

Employment Standards

Minimum Qualifications

Senior Program Analyst

Under general direction, the Senior Program Analyst conducts professional-level analysis and administers programs and / or functions; performs specialty assignments and acts in a lead capacity with respect to lower-level professional and support staff; and performs related work as required.

Distinguishing Characteristics

The Senior Program Analyst is the lead / advanced journey-level professional class performing advanced, specialized work of a professional nature, utilizing skills that require technical expertise and an understanding of complex analytical procedures and program processes. Incumbents exercise a high degree of professional judgment with considerable independence. This class may function as the lead over professional, technical, and / or administrative support personnel on an ongoing or project basis. Responsibilities include project planning and the performance of high-level professional analyses and services in the division / unit to which they are assigned.

Examples of Essential Duties

Employment Standards

Ability to :