Guest Experience Team Lead - NYC

Guest Experience Team Lead

Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDS Experience, Harry Potter Magic at Play, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.

Job Summary : OGX is seeking a Guest Experience Team Lead to cultivate and foster an engaging, positive, and inspiring environment for our Guests and Team Members. This position will be responsible for delivering an outstanding guest experience by supervising the front-line team.

This position will work closely with Team Members and directly with Guests to help create an immersive, welcoming, and positive experience. They will oversee a team of about 50 team members responsible for ticket sales, line control, and photo operations. The ideal candidates thrive in fast-paced environments, have the ability to work with a variety of personalities, and can project a positive image to both team members and visitors.

This part-time position pays $21.00 per hour.

Responsibilities :

• Oversee day-to-day experience floor operations including, but not limited to, ticketing, guest services, and photo operations
• Learn and become a subject matter expert on operations policies, processes, procedures, and standards
• Help to train and develop a world-class operations team
• Actively participate in defining the team culture and incorporating it into the operation
• Assess the effectiveness of the team, providing feedback to management, and enforcing disciplinary actions as outlined in the employee handbook and training
• Maintain and oversee the daily break schedule to ensure employees get required breaks and move through assigned positions efficiently
• Manage staff timekeeping system, ensuring that team members are accurately and appropriately clocking in and out for their shifts
• Enforce the dress code
• Jump into any area of the operation as needed
• Complete daily summary reports in a timely and professional manner
• Additional duties as assigned

Requirements :

Your strengths include :

Your experience :

Benefits :

Why work at OGX : For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.