About the Role
Under the supervision of the Navigation and Radiation Oncology Supervisor, this position is responsible for ensuring the delivery of exemplary customer service at the front desk. This position has principle responsibilities for greeting patients, registering patients, and handling all aspects of patient appointment scheduling. The assistant is responsible for verifying or obtaining complete and accurate patient demographic information, verifying pre-certification information obtained from insurance companies and / or physician's offices, and completing the entire registration process.
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
Minimum Job Qualifications
- Licensure or other certifications
- Educational Requirements : High School Diploma or GED.
- Minimum Experience
- Other
Preferred Job Qualifications
Preferred Licensure or other certificationsPreferred Educational RequirementsPreferred Experience : Medical terminology, data entry, computer experience, admitting, business office, collection, or physician office experience, and working with public. Bilingual a plus.OtherJob Specific and Unique Knowledge, Skills and Abilities
Ability to work independently, emotionally mature and able to function effectively under stressExcellent written and oral communication skillsExcellent problem solving and analytical skillsWorking knowledge of HIPAA and PHIAbility to manage changeMust be able to demonstrate knowledge of hospital billing requirements and proper documentationMust possess detailed understanding and knowledge of insurance guideline and protocols, the components of full verification, and payor information / requirementsEssential Tasks and Responsibilities
Maintains a comfortable lobby for patients and their families by ensuring tidiness of the area, adequate seating, and replenishing refreshments.Answers phone calls and assist caller in any way possible abiding by the policies of NGHS regarding the release of information.Provides information to patients, community members, employees, etc. as requested at the front desk.Greets and checks off arrival of patients in computer system.Captures and documents all pertinent patient demographic, subscriber and insurance information (i.e. : patient policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information).Procures patient referrals in accordance with physician requests and processes mail in a timely and efficient manner.Faxes information as requested (notes to MDs, invoices to accounting for payments or bills, etc.)Reviews work and assures accuracy in all aspects of the position; pay close attention to patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas.Completes medical release forms and other necessary forms as required for patientsScans appropriate data into document managing system (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record).Ensures prompt scheduling prior to date of service / admission in order to complete insurance verification and authorization process.Documents the pre-certification information into the patient account.Calls next day "New Patients" appointments for reminders and directions.Opens and distributes mail to appropriate personnel daily.Completes re-registration on 90 day revolving accounts for Oncology.Processes new referrals (faxes, walk-ins, phone and SCI Order facilitator).Monitors and orders supplies; submits any needed work orders for EVS or Plant Operations.Performs additional job related duties as assigned.Physical Demands
Weight Lifted : Up to 50 lbs, Occasionally 0-30% of timeWeight Carried : Up to 50 lbs, Occasionally 0-30% of timeVision : Moderate, Frequently 31-65% of timeKneeling / Stooping / Bending : Occasionally 0-30%Standing / Walking : Occasionally 0-30%Pushing / Pulling : Occasionally 0-30%Intensity of Work : Frequently 31-65%Job Requires : Reading, Writing, Reasoning, Talking, Keyboarding, DrivingWorking at NGHS means being part of something special : a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS : Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.