Cloud Contact Center Specialist

A company is looking for a Cloud Contact Center Implementation Specialist to design, implement, and manage cloud-based contact center solutions.

Key Responsibilities

Translate business requirements into scalable cloud contact center architecture

Lead the configuration, development, and deployment of the chosen CCaaS platform

Develop serverless functions for seamless integrations with CRM and other systems

Qualifications / Required (Must-Have)

Proven experience in deploying and managing cloud contact center platforms

Expertise in designing complex IVR and advanced call routing logic

Strong experience with serverless technologies for integrations

Experience integrating conversational AI services into contact center workflows

Solid understanding of cloud infrastructure concepts and microservices architecture