Permit Center Manager

Description

This is an open recruitment in the Community Development Department. Qualified candidates from the public and qualified career City employees are encouraged to apply. The eligibility list that is developed from this recruitment process may be used to fill future vacancies in the Permit Center Manager classification or in similar classifications.

DEFINITION

Under general supervision of the Community Development Director plans organizes and leads the Permit Center and performs advanced technical work; monitors permitting processes and work to improve efficiencies by implementing industry best practice; coordinates and oversees all customer service and permitting functions; acts as a system administrator of the permit issuance and tracking system; provides written and verbal information to the public regarding the permit license and development review process policies and procedures; instructs assigns plans and reviews the work and performance of assigned Permit Center staff.

SUPERVISION EXERCISED

Exercises direct and general supervision over technical and Center support staff.

Examples of Essential Duties

• Manage the day-to-day operations of the Permit Center for all development related services.
• Communicate the Divisions overall policy direction to assigned team to ensure consistent and fair interpretation and enforcement of applicable codes ordinances laws regulations guidelines policies and directives.
• Develop monitor and evaluate the permitting processes to improve streamline and maintain efficient permitting operations ensuring timely processing of plans permits applications and fees.
• Function as a member of the management team to propose evaluate and develop policies procedures systems and strategic plans.
• Manage and coordinate the routing and tracking of plans to various departments and outside agencies for required review and handling.
• Respond to inquiries regarding building and plan review permitting processes and common code issues providing guidance and expertise to staff industry and community members within scope.
• Verify federal State and local regulations pertaining to the issuance of permits to licensed contractors and homeowners for building and construction projects.
• Oversee the calculation collection and accounting for fees.
• Maintain working relationships for team-based project reviews and progress between all divisions and outside agencies.
• Through Permit Center staff provide information regarding the departments related procedures policies and functions for plan check and permit submittals.
• Resolve difficult and complex complaints / issues in-person and over the phone regarding permit processes.
• Direct and evaluate the work of assigned staff; monitor workflow; manage performance.
• Participate in the selection of assigned staff; provide and coordinate training.
• May oversee and direct the work of contract staff.
• Administer the Citys related computer applications and permit tracking systems; create various reports for user departments.
• Serve as the Citys business ally coordinating related actions with Community Development partners the Chamber of Commerce and other business organizations regarding business permitting needs.
• Provide case management for complex building construction applications and confer with project owners and design professionals regarding State and local code requirements and obtaining multiagency application approvals.
• Monitor and ensure completion of the permit process; ensure the appropriate storage of records in compliance with related records retention laws.
• Perform other related duties as assigned.

OTHER JOB RELATED DUTIES

Perform related duties and responsibilities as assigned.

Qualifications

Experience and Training Guidelines

Any combination equivalent to experience and training that would provide the required know ledge skills and abilities would be qualifying. A typical way to obtain the knowledge skills and abilities would be :

Experience :

Training :

License or Certificate :

Knowledge of :

Ability to :

Selection Process

Applications must be submitted online through this applicant tracking system. All materials must be complete and clearly indicate the candidate meets the minimum qualifications. All statements made on the application resume and supplemental materials are subject to verification. False statements may be cause for immediate disqualification removal from eligibility list or discharge from employment. Candidates presenting the most desirable combination of education experience and / or training as stated in this announcement will be invited to continue in the selection process. The selection process may require any combination of the following : application appraisal written examination performance test and personal interview conducted by an outside oral panel and / or the Department. The City of Hollister offers preference to qualified veterans during the candidate selection process. The City of Hollisters Veterans Preference Policy can be accessed here . Applicants must claim Veterans preference in the agency-wide questions section and attach a copy of their DD214 to the application. Following the examination process successful candidates are placed on an employment list. Appointment will be made from the employment list. Appointed employee(s) will be required to pass a psychological evaluation physical drug screen background investigation and fingerprints check.

Equal Opportunity / Affirmative Action :

The City of Hollister does not discriminate on the basis of race color national origin ancestry sex religion sexual orientation age disability marital status political affiliation or any other non-merit factor. The City of Hollister encourages minorities and women to apply. The City of Hollister makes reasonable accommodations for the disabled. Individuals requiring any accommodation in order to participate in the selection process must inform the Human Resources Office via email at of such request. Requests for accommodation should include an explanation of the type and extent of accommodations needed to participate in the selection process.

Required Experience :

Manager

Key Skills

Correspondent,Endpoint Security,Events,HSEQ,Accident Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 110739 - 134605