Northeast Parts Associate

Job Description

Job Description

Summary :

This role is responsible for ensuring customers’ parts needs are met through exceptional and timely service. The position involves coordinating all aspects of parts ordering—verifying accuracy, managing shipments, and ensuring prompt delivery. Collaboration with Service Technicians is key to ordering the correct parts needed for service calls. Additionally, the role supports overall warehouse operations, maintaining organization and efficiency, while performing inventory control tasks such as stock counts and reconciliation to maintain accurate parts availability throughout the Northeast region.

Essential Duties & Responsibilities :

Customer Service :

• Answer incoming customer calls promptly and courteously.
• Accept and process orders via phone, fax, email, or through Service Technicians, ensuring accurate data entry and timely ordering of parts.
• Assist with part research to verify that the correct parts are ordered.
• Apply appropriate discounts to customers when applicable.
• Follow up with manufacturers and customers to confirm parts are shipped and received promptly.
• Address customer concerns courteously and effectively.
• Perform additional tasks as required to support customer satisfaction and business success.

Inventory Control :

Physical Demands & Requirements

Work Environment :

Work environments vary depending on the specific task and may involve exposure to dust, heat, dirt, humidity, and moving mechanical components. Appropriate safety protocols must be followed at all times to ensure a safe working environment.

Qualifications

Hourly Rate $20-$23 DOE