R&D Service Engineer I

Job Information

Number

ICIMS-2025-9481

Job function

Other

Job type

Full-time

Location

T&T - Norcross - Norcross, Georgia United States

Country

United States

Shift

1st

About the Position

Introduction

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Job Summary

The R&D Service Engineer I maintains and services automated instrumentation within the R&D department. This role is responsible for ensuring automated instrument operation by performing installations, maintenance, calibrations, repairs, and other administrative duties.

Responsibilities

Key Accountabilities

• Managing the R&D instrument parts inventory
• Ensuring compliance with all Quality, Regulatory, and Service policies and procedures
• Ensuring all deadlines are met for the installation of new equipment, corrective maintenance, and preventative maintenance activities
• Ability to diagnose, analyze, and troubleshoot complex instrument issues to determine root cause and execute appropriate repairs for resolution while communicating effectively, including follow up to technologist reporting the issue
• Strong triage ability to determine corrective solutions efficiently in a timely manner while managing simultaneous tasks appropriately based on priorities assigned
• Execute Verification protocols related to software and hardware design changes
• Prepare automated system environment for verification testing
• Escalates and communicates unresolved issues effectively
• Accurately documenting all installation, maintenance, and service activities in a timely manner and according to good documentation practices
• Completing regular training to stay abreast of current information and sharing best practices with team members and training them as needed

Networking / Key relationships

Works in cross-functional relationships with verification technologists, integration engineers, other service personnel, and external OEM partners.

Qualifications

Minimum Knowledge & Experience required for the position

Skills & Capabilities :

Travel requirements : N / A

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

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