Engineering Director - Digital Platform

Director Of Engineering, Digital Platform Austin, TX

Are you ready to help modernize a software engineering organization that develops products to connect millions of users globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Director of Engineering!

In this role, you will integrate and deploy highly scalable software platforms to meet Western Union's strategic initiatives. You will constantly pursue and learn innovative solutions, build awareness of open-source technologies and communities that enable high-volume low-latency systems.

Role Responsibilities :

• Define Strategic Vision & Roadmap : Lead the long-term vision and technology strategy for digital platform engineering, aligning it with business goals and influencing roadmap priorities.
• Drive Cross-Functional Collaboration : Partner closely with engineering, Product, and Operations teams across the enterprise to co-shape product strategy, and technical solutions.
• Deliver Technical & Business Outcomes : Make effective product and trade-off decisions that positively impact key metrics such as Page load time, API performance, latency, Quality, and customer satisfaction.
• Architect Scalable, High-Performance Systems : Guide development of highly available, low-latency, high-throughput API / Customer experience with quality and speed.
• Translate Strategy into Execution : Turn strategic plans into quarterly OKRs and execution plans, balancing fast delivery with technical debt management.
• Operational Excellence & Support : Establish processes to manage ad-hoc support requests without disrupting primary delivery cadence, fostering responsiveness and consistency.
• Foster Engineering Excellence Culture : Cultivate a high-performance culture grounded in coding standards, architectural rigor, and collaborative norms, while influencing team values and norms.
• Lead and Mentor Across Regions : Attract, develop, and mentor regional / global engineering talent, promoting scalability and leadership throughout the organization.
• Champion Quality, Performance & Developer Experience : Uphold the customer journey, product quality, system performance, and developer experience. Advocate for automation, observability, and platform abstractions that enhance engineering efficiency.

Role Requirements :

Preferred Qualifications :

Western Union is positioned to become the world's most accessible financial services company transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union.

The base salary range is $180,000 $220,000 USD per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States specific benefits include :

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania : Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.