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Claims Supervisor

Claims Supervisor

Russell TobinAzusa, CA, United States
8 hours ago
Job type
  • Full-time
Job description

Russell Tobin's client is hiring a Claims Supervisor in Irwindale, CA

Employment Type : Contract

Location : Onsite - Irwindale, CA 91702

Schedule : Mon-Fri - 8am-5pm

Pay rate : $28-30 / hr

Responsibilities :

  • Supervise daily operations of in-person claims advisor teams at the support center.
  • Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
  • Monitor team performance, customer interactions, and adherence to claims intake protocols.
  • Provide coaching, real-time support, and conflict resolution for front-line staff.
  • Escalate complex or sensitive customer issues to appropriate internal teams.
  • Collaborate with program leadership to maintain service levels and meet KPIs.
  • Maintain detailed documentation of team activities, customer feedback, and operational metrics.
  • Ensure compliance with safety, privacy, and utility-specific policies.

Requirements :

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
  • Minimum of 2 years of supervisory experience in customer service, preferably in-person or field-based.
  • Strong leadership and coaching abilities in high-stress or crisis environments.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Experience working with vulnerable populations or in emergency response settings.
  • Proficiency with digital tools such as CRM systems and document handling platforms.

    • Nice to have :

  • Experience in utility services, insurance claims, or healthcare.
  • Bilingual (Spanish or other languages) strongly preferred.
  • Knowledge of trauma-informed customer service practices.

    • Benefits that Russell Tobin offers :

    Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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