IT Field Technician

Salary : $22.85- $34.29

SUMMARY

The primary responsibility of this position is to troubleshoot, install, repair, and / or replace IT equipment and related hardware and software within our grocery stores and administrative support locations. This position requires frequent travel from site to site for service requests and project related activities. IT Field Technicians provide information technology support to customers via phone, remote access, email, and / or onsite service requests that are scheduled or require dispatched service to locations based on the needs of the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot, install, repair, and / or the replace computer hardware and software in new and existing store and warehouse locations including, but not limited to : Registers, scales, servers, switches, printers, keyboards, circuit boards, phone equipment, battery backups, monitors, hard drives, hand scanners, message boards, and new equipment as needed.
• Maintain the integrity of the store networks including network wiring and terminations.
• Demonstrate Inventory Management and parts allocation within assigned company truck.
• Demonstrate proficiency while troubleshooting and resolving technology issues.
• Provide ongoing feedback to management and associates / teammates regarding equipment use and misuse to reduce future failures and develop better trouble shooting procedures.
• Presents a professional appearance to customers by dressing in professional attire according to company standards.
• Able to provide extraordinary customer service to both internal and external customers.
• Performs duties as assigned, including but not limited to, other duties that arise from the needs of the business.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS

Bending Occasional 1-3 Hours

Driving Frequent 3-5 Hours

Exposure to Hot Environment Occasional 1-3 Hours

Exposure to Cold Environment Occasional 1-3 Hours

Grasping / Finger Movement & Dexterity- Left / Right Hands Frequent 3-5 Hours

Lifting Occasional 1-3 Hours up to 50lbs

Pushing / Pulling Occasional 1-3 Hours up to 50lbs

Sitting Frequent 3-5 Hours

Squatting / Kneeling Frequent 3-5 Hours

Standing Occasional 1-3 Hours

Twisting Occasional 1-3 Hours

EQUIPMENT USED

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.